Your AI Partner in Building a Stellar Hotel Reputation

For independent hoteliers and groups: Go beyond reputation management.
Boost ratings and visibility.
Optimize operations.
From one advanced AI platform.

Get started in a few clicks. Increase your ratings by 20% today!

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No credit card required

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Free & 2 clicks away!

They trust us

Made for hotel managers:

less work, better ratings

Ranova is the most powerful tool to transform customer feedback into better ratings, and reduce daily workload for hotel managers.

No credit card required

From blind spots

to

better

decisions

Managing guest experience shouldn’t feel overwhelming. Ranova helps you detect what matters, assign tasks to your team, and turn guest signals into measurable improvements. All from one smart, AI-powered platform

Focus on what you do best: Delivering unforgettable stays. We take care of the rest.

Starboard: Stop chasing stars, catch them

Your roadmap to 5 stars! Ranova turns every customer review into actionable insights. Easily prioritize your areas for improvement with an intuitive Kanban view, and boost customer satisfaction at a glance.

Concrete actions to improve your ratings
Simplified task management
Boost your reviews and revenue
Quick decisions for immediate results

Review Inbox: All your reviews in one place

Centralize and manage all your customer reviews with ease (Google, Booking, TripAdvisor…). Automate personalized responses thanks to Ranova’s AI, and reply faster and more accurately.

Complete review centralization
AI-Powered replies, tailored to your writing style
Increase your response rate
Never miss a review again

Whisper: Smart Review Collector

Let Whisper unlock the reviews you’re missing, with the world’s first AI-powered WhatsApp review assistant built for hotels

More Reviews, Instantly: Reach guests where they actually respond, on WhatsApp, not email
Help guests write thoughtful reviews that boost your visibility on Google & TripAdvisor
No apps, no friction. Whisper integrates with your existing tools in seconds
Focus on what matters most: cleanliness, service, breakfast, or any key experience

Starboard: AI-powered roadmap to higher ratings

Identifies your top improvement areas, estimates ROI and time, and helps assign tasks

Concrete actions to improve your ratings
Simplified task management
Boost your reviews and revenue
Quick decisions for immediate results

Review Inbox: All your reviews in one place

Busy managers lose reviews across channels, here’s how we fix that.

Complete review centralization
AI-powered replies, tailored to your writing style
Increase your response rate
Never miss a review again

Whisper: Your Smart Review Collector

Emails and surveys are ignored. Whisper gets real feedback that improves your ratings - thanks to smart guest targeting and instant redirection

Boost review volume instantly with personal WhatsApp conversations
Get better, more detailed reviews on Google and TripAdvisor
No apps, no friction. Works with your existing tools in seconds
Focus feedback on what matters most to you and your guests

Boost ratings,

save time and

drive revenue

Simple calculation to get started

Number of reviews per month
Calculate your time saved
Time saved
X min
utes*
per month
* saving 4 minutes per answer

A strategic calculation to take it further

Average Daily Rate (ADR - in EUR)
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Number of rooms
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Current rating (on a total of 5 stars)
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Average Occupancy Rate
0%
0%
50%
100%
Desired Rating
0.0
0 stars
3 stars
5 stars
Calculate your revenue growth
Projected revenue increase
X
EUR*
per month
* based on Cornell University researches

Developed by ex-Expedia professionals

With cutting-edge AI and deep hospitality knowledge from Expedia, We help hoteliers improve ratings, respond faster and delight guests like never before.

Supported by Swiss Hospitality & AI innovation

Backed by EPFL’s AI expertise, EHL’s hospitality leadership, and the support of HotellerieSuisse, Ranova brings together the best of technology and hospitality to empower hoteliers with smarter review management and revenue-driven insights

The Smart Hotelier

Guide

Actionable insights, proven strategies, and hotelier know-how, all in one place.

Hotel KPI Dashboard: Boost Your Data-Driven Hotel Success
June 22, 2025
Effective Hotel Customer Service Training for Better Guest Experiences
June 21, 2025
Your Ultimate Hotel Room Inspection Checklist: 7 Key Areas
June 20, 2025
Reputation Management for Hotels: Boost Guest Trust & Bookings
June 19, 2025
Online Reputation Management for Hotels | Boost Guest Trust
June 18, 2025
Channel Manager for Hotels: Your Complete Distribution Guide
June 17, 2025
How to Improve Hotel Revenue: Real Strategies That Work
June 16, 2025
Hotel Competitive Analysis: Master Market Intelligence
June 15, 2025
Hotel Crisis Management Plan: Your Complete Guide to Success
June 14, 2025
KPI for Hotels: Key Metrics to Boost Your Hotel Performance
June 13, 2025
Hotel Housekeeping Checklist: 7 Key Steps for 2025
June 12, 2025
Enhance Your Hospitality Training Program Today & Succeed
June 11, 2025
Hospitality Customer Service Training That Actually Works
June 10, 2025
Do Google Reviews Help SEO? Your Complete Strategy Guide
June 9, 2025
Guest Experience Survey Tips for Hotel Success
June 8, 2025
Hotel Guest Satisfaction Survey Tips for Better Ratings
June 7, 2025
Hotel Review Response Examples to Boost Your Reputation
June 6, 2025
Negative Review Response Examples: Handle Complaints Effectively
June 5, 2025
How to Improve Guest Satisfaction: Top Hotel Tips
June 4, 2025
Managing Online Reviews: A Complete Business Growth Guide
June 3, 2025
Hotel Reputation Management: Boost Trust & Bookings
June 3, 2025

What our clients

say about

us

Head of Reception
Boutique Hotel, Brazil
Boutique Hotel, 24 rooms
Lugano, Switzerland
Undisclosed
40 rooms, San Jose
Loïc Zirnheld
Reception Manager
Lukas Meier
Quality Assurance Manager

Start now and turn guest feedback into

unmatche

d experiences

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