They loved their stay, but never left a review? Get your Smart Collector.
Smart Collector engages guests through email or WhatsApp and guides them through a authentic conversation that turns their feedback into well-written public reviews—helping you increase visibility on the OTAs that matter.
Review Inbox : One Inbox for Every Guest Review
Unanswered reviews cost you ratings and revenue. Ranova crafts responses that match your hotel's unique voice, helping you engage guests faster and keep your reputation shining.
Unified Inbox
Automated, Personalized Responses
Personalized at Scale
Unified Inbox
Say goodbye to switching between platforms. Manage reviews from Google, Booking.com, TripAdvisor, and more in a single, streamlined inbox.
All Platforms Synced
Pulls in reviews from Google, Booking, TripAdvisor, and Expedia automatically.
Filter & Sort Instantly
Organize reviews by score, platform, date, or sentiment in seconds.
Real-Time Updates
Get notified as soon as new reviews arrive in your inbox.
Unified Inbox
Automated, Personalized Responses
Personalized at Scale
Unified Inbox
Say goodbye to switching between platforms. Manage reviews from Google, Booking.com, TripAdvisor, and more in a single, streamlined inbox.
All Platforms Synced
Pulls in reviews from Google, Booking, TripAdvisor, and Expedia automatically.
Filter & Sort Instantly
Organize reviews by score, platform, date, or sentiment in seconds.
Real-Time Updates
Get notified as soon as new reviews arrive in your inbox.
Unified Inbox
Automated, Personalized Responses
Personalized at Scale
Unified Inbox
Say goodbye to switching between platforms. Manage reviews from Google, Booking.com, TripAdvisor, and more in a single, streamlined inbox.
All Platforms Synced
Pulls in reviews from Google, Booking, TripAdvisor, and Expedia automatically.
Filter & Sort Instantly
Organize reviews by score, platform, date, or sentiment in seconds.
Real-Time Updates
Get notified as soon as new reviews arrive in your inbox.
Action Board : Finally Turn Feedback into Clear Tasks
Say goodbye to the overwhelming task of sifting through endless reviews. The Action Board keeps your team focused on what truly drives ratings and revenue, saving you time and ensuring every improvement counts.
AI-Generated Tasks
Dynamic Tracking
Team Collaboration
AI-Generated Tasks
Automatically generates tasks based on guest reviews, highlighting areas to improve for maximum impact.
Instant task creation from reviews
The AI reads every review and creates tasks based on real guest feedback.
Categorization by topic
Each task is grouped under categories like cleanliness, noise, or service for clarity.
Impact Score
Each task includes an impact score that estimates how much resolving it could improve guest satisfaction.
Linked review snippets
Tasks include direct quotes from reviews, so staff understands the context fast.
AI-Generated Tasks
Dynamic Tracking
Team Collaboration
AI-Generated Tasks
Automatically generates tasks based on guest reviews, highlighting areas to improve for maximum impact.
Instant task creation from reviews
The AI reads every review and creates tasks based on real guest feedback.
Categorization by topic
Each task is grouped under categories like cleanliness, noise, or service for clarity.
Impact Score
Each task includes an impact score that estimates how much resolving it could improve guest satisfaction.
Linked review snippets
Tasks include direct quotes from reviews, so staff understands the context fast.
AI-Generated Tasks
Dynamic Tracking
Team Collaboration
AI-Generated Tasks
Automatically generates tasks based on guest reviews, highlighting areas to improve for maximum impact.
Instant task creation from reviews
The AI reads every review and creates tasks based on real guest feedback.
Categorization by topic
Each task is grouped under categories like cleanliness, noise, or service for clarity.
Impact Score
Each task includes an impact score that estimates how much resolving it could improve guest satisfaction.
Linked review snippets
Tasks include direct quotes from reviews, so staff understands the context fast.
Smart Collector : New Feedback Through Authentic Conversations
Get the 5 stars reviews you deserve. Smart Collector engages your guests right after checkout with an authentic conversation, helping them write and publish great reviews when their experience is still fresh and memorable.
Works hand-in-hand with your Starboard to finally close the loop.
From Silence to Visibility
Personalized Conversations, Powered by AI
Fully Customizable to Your Priorities
From Silence to Visibility
Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.
Conversational Review Flow
Guests receive a personal message and leave thoughtful reviews in under 2 minutes.
No Logins, No Apps
Everything happens over WhatsApp - frictionless and familiar.
One-Tap Publishing
Guests post their reviews directly to Google, TripAdvisor, or other platforms.
From Silence to Visibility
Personalized Conversations, Powered by AI
Fully Customizable to Your Priorities
From Silence to Visibility
Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.
Conversational Review Flow
Guests receive a personal message and leave thoughtful reviews in under 2 minutes.
No Logins, No Apps
Everything happens over WhatsApp - frictionless and familiar.
One-Tap Publishing
Guests post their reviews directly to Google, TripAdvisor, or other platforms.
From Silence to Visibility
Personalized Conversations, Powered by AI
Fully Customizable to Your Priorities
From Silence to Visibility
Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.
Conversational Review Flow
Guests receive a personal message and leave thoughtful reviews in under 2 minutes.
No Logins, No Apps
Everything happens over WhatsApp - frictionless and familiar.
One-Tap Publishing
Guests post their reviews directly to Google, TripAdvisor, or other platforms.
Analytics Reports : A Clear View of Your Guest Reputation
Running a hotel involves countless details. The Overview page streamlines data, saving you time and helping you focus on guest experience and higher ratings.
Sentiment Trends & Review Scores
Ask Your Reviews Anything
Property & Department Snapshots
Sentiment Trends & Review Scores
Track guest sentiment over time with detailed trend analysis and sentiment scores, helping you identify what’s working and what needs improvement.
Category-Level Sentiment
Track scores for key areas like cleanliness, service, or breakfast - per department.
Trend Comparison
Instantly see which areas are improving and which are slipping.
Ranova Excellence Score
More than just a review score - this powerful metric blends guest sentiment, department insights, completed actions, and feedback coverage to reflect your true reputation across platforms.
Sentiment Trends & Review Scores
Ask Your Reviews Anything
Property & Department Snapshots
Sentiment Trends & Review Scores
Track guest sentiment over time with detailed trend analysis and sentiment scores, helping you identify what’s working and what needs improvement.
Category-Level Sentiment
Track scores for key areas like cleanliness, service, or breakfast - per department.
Trend Comparison
Instantly see which areas are improving and which are slipping.
Ranova Excellence Score
More than just a review score - this powerful metric blends guest sentiment, department insights, completed actions, and feedback coverage to reflect your true reputation across platforms.
Sentiment Trends & Review Scores
Ask Your Reviews Anything
Property & Department Snapshots
Sentiment Trends & Review Scores
Track guest sentiment over time with detailed trend analysis and sentiment scores, helping you identify what’s working and what needs improvement.
Category-Level Sentiment
Track scores for key areas like cleanliness, service, or breakfast - per department.
Trend Comparison
Instantly see which areas are improving and which are slipping.
Ranova Excellence Score
More than just a review score - this powerful metric blends guest sentiment, department insights, completed actions, and feedback coverage to reflect your true reputation across platforms.
Everything You Need to Manage Guest Feedback—In One Platform
Everything You Need to Manage Guest Feedback—In One Platform
Everything You Need to Manage Guest Feedback—In One Platform
From understanding guest sentiment to responding, fixing issues, and collecting new feedback, Ranova closes the feedback loop—so every guest signal leads to a visible action.
Try Ranova for free.
See what changes when feedback is heard, acted on, and reflected back to your guests.
From understanding guest sentiment to responding, fixing issues, and collecting new feedback, Ranova closes the feedback loop—so every guest signal leads to a visible action.
Try Ranova for free.
See what changes when feedback is heard, acted on, and reflected back to your guests.
From understanding guest sentiment to responding, fixing issues, and collecting new feedback, Ranova closes the feedback loop—so every guest signal leads to a visible action.
Try Ranova for free.
See what changes when feedback is heard, acted on, and reflected back to your guests.
Turn guest feedback into unmatched experiences
Join Us
2-weeks free trial
Personalized onboarding
Support that never sleeps
Turn guest feedback into unmatched experiences
Join Us
2-weeks free trial
Peronalized onboarding
Support that never sleeps
Turn guest feedback into unmatched experiences
Join Us
2-weeks free trial
Peronalized onboarding
Support that never sleeps
Streamline guest feedback and team actions with one connected platform.
© 2025 Ranova. All rights reserved
Streamline guest feedback and team actions with one connected platform.
© 2025 Ranova. All rights reserved
Streamline guest feedback and team actions with one connected platform.
© 2025 Ranova. All rights reserved