Ranova Features – AI Review Management & Hotel Insights

They loved their stay, but never left a review? Meet Whisper.

Whisper talks with your guests over WhatsApp, helps them write better reviews, and posts them on Google and TripAdvisor, so you get the visibility you deserve.

Start for free

Smart Review Inbox: Centralized control for effortless review management

Unanswered reviews cost you ratings and revenue. Ranova crafts responses that match your hotel's unique voice, helping you engage guests faster and keep your reputation shining.

Unified Inbox

Automated, Personalized Responses

Personalized at Scale

Unified Inbox

Say goodbye to switching between platforms. Manage reviews from Google, Booking.com, TripAdvisor, and more in a single, streamlined inbox.

All Platforms Synced

Pulls in reviews from Google, Booking, TripAdvisor, and Expedia automatically.

Filter & Sort Instantly

Organize reviews by score, platform, date, or sentiment in seconds.

Real-Time Updates

Get notified as soon as new reviews arrive in your inbox.

Get started

Unified Inbox

Automated, Personalized Responses

Personalized at Scale

Unified Inbox

Say goodbye to switching between platforms. Manage reviews from Google, Booking.com, TripAdvisor, and more in a single, streamlined inbox.

All Platforms Synced

Pulls in reviews from Google, Booking, TripAdvisor, and Expedia automatically.

Filter & Sort Instantly

Organize reviews by score, platform, date, or sentiment in seconds.

Real-Time Updates

Get notified as soon as new reviews arrive in your inbox.

Get started

Unified Inbox

Automated, Personalized Responses

Personalized at Scale

Unified Inbox

Say goodbye to switching between platforms. Manage reviews from Google, Booking.com, TripAdvisor, and more in a single, streamlined inbox.

All Platforms Synced

Pulls in reviews from Google, Booking, TripAdvisor, and Expedia automatically.

Filter & Sort Instantly

Organize reviews by score, platform, date, or sentiment in seconds.

Real-Time Updates

Get notified as soon as new reviews arrive in your inbox.

Get started

Starboard: Your personalized roadmap to better guest experiences

Say goodbye to the overwhelming task of sifting through endless reviews. The Starboard keeps your team focused on what truly drives ratings and revenue, saving you time and ensuring every improvement counts.

AI-Generated Tasks

Dynamic Tracking

Team Collaboration

AI-Generated Tasks

Automatically generates recommendations based on guest reviews, highlighting areas to improve for maximum impact.

Instant task creation from reviews

The AI reads every review and creates tasks based on real guest feedback.

Categorization by topic

Each task is grouped under categories like cleanliness, noise, or service for clarity.

Impact Score

Each task includes an impact score that estimates how much resolving it could improve guest satisfaction.

Linked review snippets

Tasks include direct quotes from reviews, so staff understands the context fast.

Get started

AI-Generated Tasks

Dynamic Tracking

Team Collaboration

AI-Generated Tasks

Automatically generates recommendations based on guest reviews, highlighting areas to improve for maximum impact.

Instant task creation from reviews

The AI reads every review and creates tasks based on real guest feedback.

Categorization by topic

Each task is grouped under categories like cleanliness, noise, or service for clarity.

Impact Score

Each task includes an impact score that estimates how much resolving it could improve guest satisfaction.

Linked review snippets

Tasks include direct quotes from reviews, so staff understands the context fast.

Get started

AI-Generated Tasks

Dynamic Tracking

Team Collaboration

AI-Generated Tasks

Automatically generates recommendations based on guest reviews, highlighting areas to improve for maximum impact.

Instant task creation from reviews

The AI reads every review and creates tasks based on real guest feedback.

Categorization by topic

Each task is grouped under categories like cleanliness, noise, or service for clarity.

Impact Score

Each task includes an impact score that estimates how much resolving it could improve guest satisfaction.

Linked review snippets

Tasks include direct quotes from reviews, so staff understands the context fast.

Get started

Whisper: Smart Review Collector

Get the 5 stars reviews you deserve. Whisper engages your guests right after checkout with an authentic conversation, helping them write and publish great reviews when their experience is still fresh and memorable.
Works hand-in-hand with your Starboard to finally close the loop.

From Silence to Visibility

Personalized Conversations, Powered by AI

Fully Customizable to Your Priorities

From Silence to Visibility

Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.

Conversational Review Flow

Guests receive a personal message and leave thoughtful reviews in under 2 minutes.

No Logins, No Apps

Everything happens over WhatsApp - frictionless and familiar.

One-Tap Publishing

Guests post their reviews directly to Google, TripAdvisor, or other platforms.

Get started

From Silence to Visibility

Personalized Conversations, Powered by AI

Fully Customizable to Your Priorities

From Silence to Visibility

Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.

Conversational Review Flow

Guests receive a personal message and leave thoughtful reviews in under 2 minutes.

No Logins, No Apps

Everything happens over WhatsApp - frictionless and familiar.

One-Tap Publishing

Guests post their reviews directly to Google, TripAdvisor, or other platforms.

Get started

From Silence to Visibility

Personalized Conversations, Powered by AI

Fully Customizable to Your Priorities

From Silence to Visibility

Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.

Conversational Review Flow

Guests receive a personal message and leave thoughtful reviews in under 2 minutes.

No Logins, No Apps

Everything happens over WhatsApp - frictionless and familiar.

One-Tap Publishing

Guests post their reviews directly to Google, TripAdvisor, or other platforms.

Get started

Overview: Your hotel's performance, visualized at a glance

Running a hotel involves countless details. The Overview page streamlines data, saving you time and helping you focus on guest experience and higher ratings.

Sentiment Trends & Review Scores

Ask Your Reviews Anything

Property & Department Snapshots

Sentiment Trends & Review Scores

Track guest sentiment over time with detailed trend analysis and sentiment scores, helping you identify what’s working and what needs improvement.

Category-Level Sentiment

Track scores for key areas like cleanliness, service, or breakfast - per department.

Trend Comparison

Instantly see which areas are improving and which are slipping.

Ranova Excellence Score

More than just a review score - this powerful metric blends guest sentiment, department insights, completed actions, and feedback coverage to reflect your true reputation across platforms.

Get started

Sentiment Trends & Review Scores

Ask Your Reviews Anything

Property & Department Snapshots

Sentiment Trends & Review Scores

Track guest sentiment over time with detailed trend analysis and sentiment scores, helping you identify what’s working and what needs improvement.

Category-Level Sentiment

Track scores for key areas like cleanliness, service, or breakfast - per department.

Trend Comparison

Instantly see which areas are improving and which are slipping.

Ranova Excellence Score

More than just a review score - this powerful metric blends guest sentiment, department insights, completed actions, and feedback coverage to reflect your true reputation across platforms.

Get started

Sentiment Trends & Review Scores

Ask Your Reviews Anything

Property & Department Snapshots

Sentiment Trends & Review Scores

Track guest sentiment over time with detailed trend analysis and sentiment scores, helping you identify what’s working and what needs improvement.

Category-Level Sentiment

Track scores for key areas like cleanliness, service, or breakfast - per department.

Trend Comparison

Instantly see which areas are improving and which are slipping.

Ranova Excellence Score

More than just a review score - this powerful metric blends guest sentiment, department insights, completed actions, and feedback coverage to reflect your true reputation across platforms.

Get started

Executive Summary: AI-powered insights in one comprehensive report

The Executive Summary delivers key insights, helping you stay ahead and keep your team focused on boosting your online reputation. Adapted to upper management.

Executive Summary

Actionable Recommendations

Strategic Monthly Overview

Executive Summary

Stay focused on what truly moves the needle. This report helps GMs and executives align teams, track progress, and act faster with data-backed clarity.

Get started

Executive Summary

Actionable Recommendations

Strategic Monthly Overview

Executive Summary

Stay focused on what truly moves the needle. This report helps GMs and executives align teams, track progress, and act faster with data-backed clarity.

Get started

Executive Summary

Actionable Recommendations

Strategic Monthly Overview

Executive Summary

Stay focused on what truly moves the needle. This report helps GMs and executives align teams, track progress, and act faster with data-backed clarity.

Get started

Turn guest feedback into unmatched experiences

Join Us

2-weeks free trial

Personalized onboarding

Support that never sleeps

Learn more

Get started

Turn guest feedback into unmatched experiences

Join Us

2-weeks free trial

Peronalized onboarding

Support that never sleeps

Learn more

Start for free

Turn guest feedback into unmatched experiences

Join Us

2-weeks free trial

Peronalized onboarding

Support that never sleeps

Learn more

Start for free

Streamline guest feedback and team actions with one connected platform.

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Streamline guest feedback and team actions with one connected platform.

Home

Features

About

Pricing

Blog

Contacts

Terms

Privacy

Streamline guest feedback and team actions with one connected platform.

Home

Features

About

Pricing

Blog

Contacts

Terms

Privacy