Mews x Ranova: Get Started in Minutes
Connecting Mews with Ranova is fast, simple, and requires zero technical setup. Follow these steps below and start powering all your post-stay guest conversations instantly.
Start using Ranova by entering your email address below:
Connecting Mews with Ranova is fast, simple, and requires zero technical setup. Follow these steps below and start powering all your post-stay guest conversations instantly.
Start using Ranova by entering your email address below:
Mews Integration Steps
Mews Integration Steps
Mews Integration Steps
Step 0.1: Enable the Ranova integration in Mews
Step 0.1: Enable the Ranova integration in Mews
Step 0.1: Enable the Ranova integration in Mews
Open the Mews Marketplace and activate the Ranova integration for your property.
Open the Mews Marketplace and activate the Ranova integration for your property.
Open the Mews Marketplace and activate the Ranova integration for your property.
Step 0.2: Find your Property ID
Step 0.2: Find your Property ID
Step 0.2: Find your Property ID
Go to Settings → Property in Mews and locate your Identifier ID under General Settings. Keep it handy for later.
Go to Settings → Property in Mews and locate your Identifier ID under General Settings. Keep it handy for later.
Go to Settings → Property in Mews and locate your Identifier ID under General Settings. Keep it handy for later.
Step 0.3: Find your Access Token
Step 0.3: Find your Access Token
Step 0.3: Find your Access Token
Go to Marketplace → My Subscriptions, click Edit Ranova, and copy your Access Token from the top right.
Go to Marketplace → My Subscriptions, click Edit Ranova, and copy your Access Token from the top right.
Go to Marketplace → My Subscriptions, click Edit Ranova, and copy your Access Token from the top right.
Step 1: Log in to Ranova
Step 1: Log in to Ranova
Step 1: Log in to Ranova
Access your Ranova dashboard as usual.
This is where all your guest experience, insights, and reputation tools live and now your PMS integrations too.
If you don't have an account, click on Sign up. Creating an account and testing the platform is completely free.
Access your Ranova dashboard as usual.
This is where all your guest experience, insights, and reputation tools live and now your PMS integrations too.
If you don't have an account, click on Sign up. Creating an account and testing the platform is completely free.
Access your Ranova dashboard as usual.
This is where all your guest experience, insights, and reputation tools live and now your PMS integrations too.
If you don't have an account, click on Sign up. Creating an account and testing the platform is completely free.
Step 2: Go to Whisper
Step 2: Go to Whisper
Step 2: Go to Whisper
Whisper is where you manage all your post-stay conversations across Email and WhatsApp.
No more generic surveys. Whisper lets you trigger natural, personalized messages that drive more reviews, better ratings, and deeper guest connection.
Whisper is where you manage all your post-stay conversations across Email and WhatsApp.
No more generic surveys. Whisper lets you trigger natural, personalized messages that drive more reviews, better ratings, and deeper guest connection.
Whisper is where you manage all your post-stay conversations across Email and WhatsApp.
No more generic surveys. Whisper lets you trigger natural, personalized messages that drive more reviews, better ratings, and deeper guest connection.
Step 3: Select PMS Integration — and you’re done
Step 3: Select PMS Integration — and you’re done
Step 3: Select PMS Integration — and you’re done
Choose Mews from the integration list.
Ranova will automatically sync your guests profiles, so you can send post-stay conversations automatically.
Setup takes seconds.
Impact starts immediately.
Choose Mews from the integration list.
Ranova will automatically sync your guests profiles, so you can send post-stay conversations automatically.
Setup takes seconds.
Impact starts immediately.
Choose Mews from the integration list.
Ranova will automatically sync your guests profiles, so you can send post-stay conversations automatically.
Setup takes seconds.
Impact starts immediately.
Step 4: Start using Whisper — Smart Review Collector from Ranova
Get the 5 stars reviews you deserve. Whisper engages your guests right after checkout with an authentic conversation over Email or WhatsApp, helping them write and publish great reviews when their experience is still fresh and memorable.
Works hand-in-hand with your Starboard to finally close the loop.
From Silence to Visibility
Personalized Conversations, Powered by AI
Fully Customizable to Your Priorities
From Silence to Visibility
Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.
Conversational Review Flow
Guests receive a personal message and leave thoughtful reviews in under 2 minutes.
No Logins, No Apps
Everything happens over WhatsApp - frictionless and familiar.
One-Tap Publishing
Guests post their reviews directly to Google, TripAdvisor, or other platforms.
From Silence to Visibility
Personalized Conversations, Powered by AI
Fully Customizable to Your Priorities
From Silence to Visibility
Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.
Conversational Review Flow
Guests receive a personal message and leave thoughtful reviews in under 2 minutes.
No Logins, No Apps
Everything happens over WhatsApp - frictionless and familiar.
One-Tap Publishing
Guests post their reviews directly to Google, TripAdvisor, or other platforms.
From Silence to Visibility
Personalized Conversations, Powered by AI
Fully Customizable to Your Priorities
From Silence to Visibility
Turn happy guests into vocal advocates with one simple, authentic conversation after their stay.
Conversational Review Flow
Guests receive a personal message and leave thoughtful reviews in under 2 minutes.
No Logins, No Apps
Everything happens over WhatsApp - frictionless and familiar.
One-Tap Publishing
Guests post their reviews directly to Google, TripAdvisor, or other platforms.
Testimonials
Built with Hoteliers, for Hoteliers
Thanks to activating Ranova, we finally saw some results on TripAdvisor - our rating went up from 3.8 to 4.0. I’m so happy.
Hristina Nikolova
Guest Relations Manager
Effect Hotels
"My experience with Ranova has been extremely positive, mainly due to Starboard, which optimizes the management of the most impactful aspects of the guest experience. The platform is intuitive, stable, and well-structured, allowing efficient task management and strategic prioritization of improvements. Ranova has proven to be a reliable choice, providing practicality and service quality. I highly recommend it!"
Alexandre Texeira
Hotel Owner
Hotel Orleans
I started working with Ranova in 2024. Since the launch, I’ve had the opportunity to witness the continuous improvement of the product, which I use every day in my daily hotel operations. The communication and availability of Ranova’s management are excellent, and I can only recommend the product.
Loïc Zirnheld
Reception Manager
Hotel Central
"Canban view of actionable insights based on customer reviews. This allows hotels to be able to create a list of possible todo's and keep track of their progress!"
Boutique Hotel, 24 rooms
Head of Marketing
"In depth understanding of the guests. Continus improvements. Communication with clients, the Ranova Team listens to your requests, and tries to implement them in the product. A big time saver when answering a review. Helps with the reputation of the hotel. A perfect product to collect and survey guest satisfaction and potential improvements. The interface is easy to use and navigate."
Molly McCrea
Hotel Owner
Wander The Resort
Thanks to activating Ranova, we finally saw some results on TripAdvisor - our rating went up from 3.8 to 4.0. I’m so happy.
Hristina Nikolova
Guest Relations Manager
Effect Hotels
"My experience with Ranova has been extremely positive, mainly due to Starboard, which optimizes the management of the most impactful aspects of the guest experience. The platform is intuitive, stable, and well-structured, allowing efficient task management and strategic prioritization of improvements. Ranova has proven to be a reliable choice, providing practicality and service quality. I highly recommend it!"
Alexandre Texeira
Hotel Owner
Hotel Orleans
I started working with Ranova in 2024. Since the launch, I’ve had the opportunity to witness the continuous improvement of the product, which I use every day in my daily hotel operations. The communication and availability of Ranova’s management are excellent, and I can only recommend the product.
Loïc Zirnheld
Reception Manager
Hotel Central
"Canban view of actionable insights based on customer reviews. This allows hotels to be able to create a list of possible todo's and keep track of their progress!"
Boutique Hotel, 24 rooms
Head of Marketing
"In depth understanding of the guests. Continus improvements. Communication with clients, the Ranova Team listens to your requests, and tries to implement them in the product. A big time saver when answering a review. Helps with the reputation of the hotel. A perfect product to collect and survey guest satisfaction and potential improvements. The interface is easy to use and navigate."
Molly McCrea
Hotel Owner
Wander The Resort
Thanks to activating Ranova, we finally saw some results on TripAdvisor - our rating went up from 3.8 to 4.0. I’m so happy.
Hristina Nikolova
Guest Relations Manager
Effect Hotels
"My experience with Ranova has been extremely positive, mainly due to Starboard, which optimizes the management of the most impactful aspects of the guest experience. The platform is intuitive, stable, and well-structured, allowing efficient task management and strategic prioritization of improvements. Ranova has proven to be a reliable choice, providing practicality and service quality. I highly recommend it!"
Alexandre Texeira
Hotel Owner
Hotel Orleans
I started working with Ranova in 2024. Since the launch, I’ve had the opportunity to witness the continuous improvement of the product, which I use every day in my daily hotel operations. The communication and availability of Ranova’s management are excellent, and I can only recommend the product.
Loïc Zirnheld
Reception Manager
Hotel Central
"Canban view of actionable insights based on customer reviews. This allows hotels to be able to create a list of possible todo's and keep track of their progress!"
Boutique Hotel, 24 rooms
Head of Marketing
"In depth understanding of the guests. Continus improvements. Communication with clients, the Ranova Team listens to your requests, and tries to implement them in the product. A big time saver when answering a review. Helps with the reputation of the hotel. A perfect product to collect and survey guest satisfaction and potential improvements. The interface is easy to use and navigate."
Molly McCrea
Hotel Owner
Wander The Resort
Streamline guest feedback and team actions with one connected platform.
© 2025 Ranova. All rights reserved
Streamline guest feedback and team actions with one connected platform.
© 2025 Ranova. All rights reserved
Streamline guest feedback and team actions with one connected platform.
© 2025 Ranova. All rights reserved